Returns & Replacements Policy

Hassle-Free Returns. Customer-First Support.

At Zolato, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a smooth and transparent return or replacement process.

At Zolato, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple and hassle-free Returns & Replacement process.

Return Eligibility

You may request a return or replacement if:

* The product was delivered damaged or defective
* You received the wrong item
* The product is missing parts or accessories
* The item does not match the description

Return requests must be raised within 7 days of delivery.

Proof Requirement

To process returns efficiently, customers may be required to provide:

* Clear photos of the product
* Unboxing video (for damaged or wrong item claims)
* Order ID details

This helps us ensure a fair and quick resolution.

Replacement Policy

Eligible products may be replaced if:

* The item is defective or damaged
* Wrong product was delivered

Replacements are subject to product availability. If unavailable, a refund will be issued.

Refund Policy

Once the returned item is received and inspected:

* Refunds will be processed to the original payment method
* Refund processing may take 5–7 business days
* For Cash on Delivery (COD) orders, bank details may be required

You will be notified once your refund is initiated.

Non-Returnable Items

The following items may not be eligible for return:

* Personal care & hygiene products
* Used or damaged items not due to delivery
* Items without original packaging
* Final sale / discounted clearance items

(Return eligibility may vary by product category.)

How to Request a Return

To initiate a return or replacement:

Email: ecomsupport@zoloto.com
WhatsApp: +91 9000191135

Please include your Order ID and reason for return.

Our support team will guide you through the next steps.

Fair & Transparent Policy

Zolato reserves the right to approve or reject return requests after verification to prevent misuse.

We are committed to maintaining fairness for both customers and sellers.

Zolato — Shop With Confidence

We value your trust and strive to ensure every purchase meets your expectations.