Shipping Rates & Policy

Fast, Reliable & Transparent Delivery

At Zolato, we aim to deliver your orders safely and on time. Below are our shipping rates and delivery guidelines to ensure complete transparency.

🚚 Shipping Coverage

Zolato currently delivers across multiple locations in India through trusted logistics partners.

Delivery availability may vary depending on your pin code.

💰 Shipping Charges

Shipping charges are calculated based on order value and delivery location.

Standard Shipping

* Orders below ₹499 – Shipping charge ₹49
* Orders above ₹499 – Free Shipping

(Shipping offers may change during special promotions.)

⏳ Order Processing Time

* Orders are processed within 1–2 business days.
* Orders placed on Sundays or public holidays will be processed on the next working day.

📦 Estimated Delivery Time

* Metro Cities: 3–5 business days
* Other Cities & Towns: 4–7 business days
* Remote Locations: 5–8 business days

Delivery timelines may vary due to unforeseen circumstances such as weather conditions or courier delays.

📲 Order Tracking

Once your order is shipped, tracking details will be shared via Email or WhatsApp.

Customers can also track their order through the “Track Order” page using their Order ID.

❗ Delivery Attempts

* Our courier partners will attempt delivery multiple times.
* If delivery fails due to incorrect address or unavailability, the order may be returned.
* Re-shipping charges may apply in such cases.

🔐 Safe Packaging

All products are packed securely to prevent damage during transit.

In case of damaged packaging, please record an unboxing video and contact us immediately.

⚠ Important Notes

* Delivery timelines are estimates and not guaranteed.
* Zolato is not responsible for delays caused by courier partners beyond our control.
* Customers must provide accurate shipping details to avoid delivery issues.

📞 Need Help?

For shipping-related queries, contact:

📱+91 7981244959
📧ecomsupport@zolato.in

Zolato — Safe Delivery. Trusted Service.

We are committed to making your shopping experience smooth from checkout to doorstep.