Vendor Terms & Conditions
Welcome to the Zolato Vendor Program. By registering and selling products on the Zolato marketplace, vendors agree to comply with the following terms and conditions.
1. Vendor Eligibility
To become a vendor on Zolato, sellers must provide accurate business details and valid identification or business documentation as required by the platform.
2. Product Legality
Vendors must ensure that all products listed on Zolato comply with applicable laws and regulations. Illegal, restricted, or unsafe products are strictly prohibited.
3. Product Ownership
Vendors must have the legal right to sell the products they list. Selling counterfeit or unauthorized items is not allowed.
4. Accurate Listings
All product listings must include accurate descriptions, images, specifications, and pricing. Misleading information is not permitted.
5. Order Fulfillment
Vendors are responsible for processing and shipping orders within the agreed timeframe.
6. Payment Terms
Payments will be transferred to the vendor’s registered bank account after successful order completion and according to the platform’s payment cycle.
7. Returns & Refunds
Vendors must accept returns and process refunds in accordance with Zolato’s return policies.
8. Platform Rights
Zolato reserves the right to remove listings, suspend vendor accounts, or take necessary action if policies are violated.
9. Account Security
Vendors are responsible for maintaining the security of their account credentials.
10. Policy Updates
Zolato may update these terms and conditions at any time to maintain marketplace standards
Vendor Commission Structure
Zolato operates on a transparent commission model. Vendors are charged a small commission on each successful order.
Standard Commission Rates
Electronics: 5% – 8%
Fashion & Clothing: 8% – 12%
Beauty & Personal Care: 10% – 15%
Home & Kitchen: 8% – 12%
Accessories: 10% – 15%
Payment Cycle
Vendor payments are usually processed within 7–10 business days after successful order delivery.
Additional Charges
In certain cases, additional service charges may apply for:
Promotional campaigns
Featured product listings
Advertising services
Vendor Code of Conduct
Zolato expects all vendors to maintain professional behavior while selling on the platform.
Honest Business Practices
Vendors must maintain honesty in product listings, pricing, and customer interactions.
Customer Respect
All customers must be treated with respect and professionalism.
Fair Competition
Vendors must compete fairly without manipulating ratings, reviews, or prices.
Compliance with Policies
Vendors must strictly follow all marketplace policies and guidelines.
Data Protection
Customer data must be kept confidential and used only for order processing.
Failure to follow the code of conduct may result in penalties or account suspension.
Vendor Product Listing Guidelines
To maintain high-quality listings, vendors must follow these guidelines.
Product Title
Titles must be clear, accurate, and relevant to the product.
Product Description
Descriptions should explain product features, specifications, and usage clearly.
Product Images
Images must be high quality and show the actual product.
Pricing Accuracy
Product prices must be accurate and include all applicable charges.
Category Selection
Products must be listed under the correct category.
Stock Updates
Vendors must regularly update inventory levels to avoid order cancellations.
Vendor Penalty Policy
To maintain platform integrity, Zolato enforces penalties for policy violations.
Late Shipping
Repeated delays in shipping orders may result in penalties or listing restrictions.
Order Cancellations
Excessive order cancellations may affect vendor performance ratings.
Fake Products
Selling counterfeit or fake products may lead to permanent account suspension.
Misleading Listings
Providing incorrect product information may result in listing removal.
Customer Complaints
Frequent negative customer feedback may trigger vendor performance reviews.
Policy Violations
Serious policy violations may lead to temporary or permanent vendor account suspension.