Vendor Terms & Conditions

Welcome to the Zolato Vendor Program. By registering and selling products on the Zolato marketplace, vendors agree to comply with the following terms and conditions.

1. Vendor Eligibility

To become a vendor on Zolato, sellers must provide accurate business details and valid identification or business documentation as required by the platform.

2. Product Legality

Vendors must ensure that all products listed on Zolato comply with applicable laws and regulations. Illegal, restricted, or unsafe products are strictly prohibited.

3. Product Ownership

Vendors must have the legal right to sell the products they list. Selling counterfeit or unauthorized items is not allowed.

4. Accurate Listings

All product listings must include accurate descriptions, images, specifications, and pricing. Misleading information is not permitted.

5. Order Fulfillment

Vendors are responsible for processing and shipping orders within the agreed timeframe.

6. Payment Terms

Payments will be transferred to the vendor’s registered bank account after successful order completion and according to the platform’s payment cycle.

7. Returns & Refunds

Vendors must accept returns and process refunds in accordance with Zolato’s return policies.

8. Platform Rights

Zolato reserves the right to remove listings, suspend vendor accounts, or take necessary action if policies are violated.

9. Account Security

Vendors are responsible for maintaining the security of their account credentials.

10. Policy Updates

Zolato may update these terms and conditions at any time to maintain marketplace standards

Vendor Commission Structure

Zolato operates on a transparent commission model. Vendors are charged a small commission on each successful order. Standard Commission Rates Electronics: 5% – 8% Fashion & Clothing: 8% – 12% Beauty & Personal Care: 10% – 15% Home & Kitchen: 8% – 12% Accessories: 10% – 15%

Payment Cycle

Vendor payments are usually processed within 7–10 business days after successful order delivery. Additional Charges In certain cases, additional service charges may apply for: Promotional campaigns Featured product listings Advertising services

Vendor Code of Conduct

Zolato expects all vendors to maintain professional behavior while selling on the platform.

Honest Business Practices

Vendors must maintain honesty in product listings, pricing, and customer interactions.

Customer Respect

All customers must be treated with respect and professionalism.

Fair Competition

Vendors must compete fairly without manipulating ratings, reviews, or prices.

Compliance with Policies

Vendors must strictly follow all marketplace policies and guidelines.

Data Protection

Customer data must be kept confidential and used only for order processing. Failure to follow the code of conduct may result in penalties or account suspension.

Vendor Product Listing Guidelines

To maintain high-quality listings, vendors must follow these guidelines. Product Title Titles must be clear, accurate, and relevant to the product. Product Description Descriptions should explain product features, specifications, and usage clearly. Product Images Images must be high quality and show the actual product. Pricing Accuracy Product prices must be accurate and include all applicable charges. Category Selection Products must be listed under the correct category. Stock Updates Vendors must regularly update inventory levels to avoid order cancellations.

Vendor Penalty Policy

To maintain platform integrity, Zolato enforces penalties for policy violations. Late Shipping Repeated delays in shipping orders may result in penalties or listing restrictions. Order Cancellations Excessive order cancellations may affect vendor performance ratings. Fake Products Selling counterfeit or fake products may lead to permanent account suspension. Misleading Listings Providing incorrect product information may result in listing removal. Customer Complaints Frequent negative customer feedback may trigger vendor performance reviews. Policy Violations Serious policy violations may lead to temporary or permanent vendor account suspension.